16:58 Mar 22, 2018 |
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English to Dutch translations [PRO] Tech/Engineering - IT (Information Technology) / cloud services | |||||||
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Summary of answers provided | ||||
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4 | ondersteunende diensten |
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Discussion entries: 4 | |
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ondersteunende diensten Explanation: Het verschil tussen support en enablement services: 'support' betreft vooral de (technische/commerciële) ondersteuning en helpdeskfunctie, terwijl 'enablement services' alle ondersteunende dienstverlening betreft die de afnemer in staat moet stellen het product (beter) te gebruiken. Dat gaat van analyses van de processen tot en met implementatie, gebruikerstrainingen en helpdesk/begeleiding. Quote (sales gerelateerd): "Enablement services defined Enablement services are the tangible deliverables of any sales enablement initiative or function. These services cover enablement content and customer-facing content, various training services, coaching services and specific tools (calculation, pricing, configuration, etc.) that are used by salespeople to prepare and conduct conversations with prospects and customers. Dit is inhoudelijk eenvoudig te vertalen naar een it-omgeving, maar in het algemeen betreft het alle inspanningen die in het kader van ondersteuning van product en implementatie/gebruik/rendement daarvan worden gedaan. -------------------------------------------------- Note added at 2 uren (2018-03-22 19:03:37 GMT) -------------------------------------------------- https://www.fujitsu.com/us/Images/Services-Lean-IT-Enablemen... https://www.fujitsu.com/us/Images/Services-Lean-IT-Enablement-Process-Transformation-factsheet.pdf |
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