customer Centric Script

Serbian translation: Priručnik za odnose s klijentima

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:customer Centric Script
Serbian translation:Priručnik za odnose s klijentima
Entered by: Bogdan Petrovic

20:32 Nov 14, 2020
English to Serbian translations [PRO]
Bus/Financial - Marketing / Market Research / Wholesale/retail beverage
English term or phrase: customer Centric Script
Customer Engagement

Do personalise every visit.

Always start your visit by demonstrating personal interest for the customer and loved ones well being; after the opening statement follow the customer Centric Script. Do not neglect the human nature of your customer; to serve and support it’s an absolute “must” nowadays.

In case the customer is upset for whatever reason and not willing to talk, demonstrate empathy, make a statement of understanding, excuse yourself with a positive statement and your 24/7 availability to help and follow up next day or the day after.
Bogdan Petrovic
Serbia
Local time: 18:45
Priručnik za odnose s klijentima
Explanation:
Ovdje je sigurno moguć velik broj varijacija na temu, ali u suštini se radi o dokumentu koji obrađuje najčešće, tipske situacije u odnosu s klijentima i kako im na najbolji način pristupiti s poslovne i ljudske strane.
Selected response from:

Elio Verbanac
Croatia
Grading comment
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Summary of answers provided
3Priručnik za odnose s klijentima
Elio Verbanac
3Verbalna formulacija usmjerena na kupca
Lingua 5B


Discussion entries: 2





  

Answers


14 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5
customer centric script
Priručnik za odnose s klijentima


Explanation:
Ovdje je sigurno moguć velik broj varijacija na temu, ali u suštini se radi o dokumentu koji obrađuje najčešće, tipske situacije u odnosu s klijentima i kako im na najbolji način pristupiti s poslovne i ljudske strane.

Elio Verbanac
Croatia
Specializes in field
Native speaker of: Native in CroatianCroatian, Native in Serbo-CroatSerbo-Croat
PRO pts in category: 12
Grading comment
Hvala!
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1 day 6 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5
customer centric script
Verbalna formulacija usmjerena na kupca


Explanation:
Radi se o formulaciji (govornoj) koju ste pripremili unaprijed tako da podstakne zainteresovanost i prodaju. Može se odnositi na sadržaj rečenica, njihov redoslijed, ton govora i slično. Može naravo uključivati i neverbalno i još mnogo toga ali riječ “script” se u ovom kontekstu baš odnosi na tekst koji trebate izgovoriti.

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Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers. It can also be used to guide a customer towards a desired outcome. For example, up-selling a customer to a premium-rate contract instead of a standard-rate one.

https://www.callcentrehelper.com/how-to-create-a-positive-sc...






Lingua 5B
Bosnia and Herzegovina
Local time: 18:45
Works in field
Native speaker of: Native in SerbianSerbian, Native in CroatianCroatian
PRO pts in category: 4
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