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20:32 Nov 14, 2020 |
English to Serbian translations [PRO] Bus/Financial - Marketing / Market Research / Wholesale/retail beverage | |||||||
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| Selected response from: Elio Verbanac Croatia | ||||||
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Summary of answers provided | ||||
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3 | Priručnik za odnose s klijentima |
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3 | Verbalna formulacija usmjerena na kupca |
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Discussion entries: 2 | |
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customer centric script Priručnik za odnose s klijentima Explanation: Ovdje je sigurno moguć velik broj varijacija na temu, ali u suštini se radi o dokumentu koji obrađuje najčešće, tipske situacije u odnosu s klijentima i kako im na najbolji način pristupiti s poslovne i ljudske strane. |
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customer centric script Verbalna formulacija usmjerena na kupca Explanation: Radi se o formulaciji (govornoj) koju ste pripremili unaprijed tako da podstakne zainteresovanost i prodaju. Može se odnositi na sadržaj rečenica, njihov redoslijed, ton govora i slično. Može naravo uključivati i neverbalno i još mnogo toga ali riječ “script” se u ovom kontekstu baš odnosi na tekst koji trebate izgovoriti. - Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers. It can also be used to guide a customer towards a desired outcome. For example, up-selling a customer to a premium-rate contract instead of a standard-rate one. https://www.callcentrehelper.com/how-to-create-a-positive-sc... |
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