GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW) | ||||||
---|---|---|---|---|---|---|
|
08:07 Jun 12, 2014 |
English language (monolingual) [Non-PRO] Bus/Financial - Retail / review of customer service | |||||||
---|---|---|---|---|---|---|---|
|
| ||||||
| Selected response from: acetran | ||||||
Grading comment
|
SUMMARY OF ALL EXPLANATIONS PROVIDED | ||||
---|---|---|---|---|
4 +6 | Reassure the customer that they have done the right thing (by making the purchase) |
|
Reassure the customer that they have done the right thing (by making the purchase) Explanation: http://jslogan.com/11-tips-to-reinforce-a-purchase-decision-... -------------------------------------------------- Note added at 22 mins (2014-06-12 08:29:50 GMT) -------------------------------------------------- When someone decides to purchase from you, stop selling...But don’t stop reassuring the purchase decision. Immediately following the sale, your job of customer support begins. And it never ends. Once a big decision is made, reassure your new customer they won’t regret it. Buyer’s remorse is a reality and you don’t want to let a customer slip through your fingers merely because you abandoned them after the sale. Let your new customer know that now that they’ve purchased, the real relationship with your business begins. -------------------------------------------------- Note added at 23 mins (2014-06-12 08:31:09 GMT) -------------------------------------------------- So, employees at the cash register should reinforce the client's purchase. -------------------------------------------------- Note added at 26 mins (2014-06-12 08:34:17 GMT) -------------------------------------------------- The dictionary meaning of reinforce is to encourage or give support to (an idea, behavior, feeling, etc.) http://www.merriam-webster.com/dictionary/reinforce |
| |
Grading comment
| ||