durch Call Center

English translation: Following up on ***pending*** external enquiries/tasks ***at the call centre***

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
German term or phrase:Nachbearbeitung von externen Anfragen/Aufgaben ***durch Call Center***
English translation:Following up on ***pending*** external enquiries/tasks ***at the call centre***
Entered by: Sebastian Witte

16:45 Apr 8, 2020
German to English translations [PRO]
Bus/Financial - Human Resources / Swiss CV
German term or phrase: durch Call Center
Hi,

I do not quite understand what this means even though the end customer is a native German speaker (bilingual, with English). Is it her following up on the external enquiries/tasks via the call centre? Or is it her following up on the external enquiries/tasks which the call centre has received?

DECH:
Praktikantin
Entgegennahme von Kundenanfragen per E-Mail und Telefon
Selbstständige Bearbeitung und Beantwortung der Anfragen auf Deutsch und Französisch
Bearbeitung und Abwicklung von Kundenrücksendungen inkl. korrekter buchhalterischer Verbuchung
Bearbeitung von Postbestellungen
Bearbeitung von Mobile App Bestellungen
Nachbearbeitung von externen Anfragen/Aufgaben ***durch Call Center***

Best regards,
Sebastian Witte
Germany
Local time: 04:26
on pending call center tasks and inquiries
Explanation:
Following up on/Carrying through pending call center tasks and inquiries

Hi Sebastian! It seems the question is more related to 'Nacharbeitung.' The company apparently has a call center that is not continuously staffed.
Selected response from:

Ramey Rieger (X)
Germany
Local time: 04:26
Grading comment
4 KudoZ points were awarded for this answer



Summary of answers provided
3 +2handled by the call center
Michael Martin, MA
4within Call Center
Sandra Burgsteiner
3on pending call center tasks and inquiries
Ramey Rieger (X)
Summary of reference entries provided
through the call center
José Patrício

  

Answers


12 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +2
handled by the call center


Explanation:
external queries/tasks handled by the call center

Seems to make sense in this context

Michael Martin, MA
United States
Local time: 23:26
Meets criteria
Works in field
Native speaker of: Native in GermanGerman, Native in EnglishEnglish
PRO pts in category: 113

Peer comments on this answer (and responses from the answerer)
agree  Edith Kelly
8 mins

agree  Jennifer Caisley
18 mins
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14 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5
within Call Center


Explanation:
Hi, I would say the last suggestion- her following up on the external enquiries/tasks which the call centre has received.
It could be some back-office task, being performed within a Call center (Back office is usually a part of Call center).

So, the sentence could be...Subsequent processing of external tasks within a Call center.

Sandra Burgsteiner
Local time: 04:26
Meets criteria
Works in field
Native speaker of: Native in CroatianCroatian
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1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5
on pending call center tasks and inquiries


Explanation:
Following up on/Carrying through pending call center tasks and inquiries

Hi Sebastian! It seems the question is more related to 'Nacharbeitung.' The company apparently has a call center that is not continuously staffed.

Ramey Rieger (X)
Germany
Local time: 04:26
Meets criteria
Works in field
Native speaker of: English
PRO pts in category: 54
Notes to answerer
Asker: Thanks.

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Reference comments


15 mins peer agreement (net): +1
Reference: through the call center

Reference information:
through call centers every year - https://books.google.pt/books?id=VJU04_n4W38C&pg=PA13&lpg=PA...

José Patrício
Portugal
Does not meet criteria
Native speaker of: Native in PortuguesePortuguese

Peer comments on this reference comment (and responses from the reference poster)
agree  Teangacha (X)
17 hrs
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