Presa di contatto

English translation: First Call

13:16 Mar 27, 2019
Italian to English translations [PRO]
Marketing - Engineering: Industrial / attività di customer service
Italian term or phrase: Presa di contatto
Ciao a tutti,

vi chiedo aiuto su questa frase.
All'interno di un corso sulle strategie di Customer Service si parla di "presa di contatto". Dal contesto è chiaro che si tratta della prima telefonata di contatto.
Io tradurrei First contact call.... ma mi sembra troppo letterale. C'è un termine specifico? Qualcuno gentilmente mi può suggerire un'alternativa?
Grazie in anticipo!
Beatrice Faedo
Italy
English translation:First Call
Explanation:
Se, come si riscontra in rete, l'efficacia di un contact/call center si misura con la Frst Call Resultion (FCR) direi semplicemente First Call.
Selected response from:

Luca Gentili
Belgium
Local time: 12:07
Grading comment
Grazie!
3 KudoZ points were awarded for this answer



Summary of answers provided
3First Call
Luca Gentili
3initial contact
Kate Chaffer


  

Answers


33 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
First Call


Explanation:
Se, come si riscontra in rete, l'efficacia di un contact/call center si misura con la Frst Call Resultion (FCR) direi semplicemente First Call.

Luca Gentili
Belgium
Local time: 12:07
Works in field
Native speaker of: Italian
PRO pts in category: 3
Grading comment
Grazie!
Login to enter a peer comment (or grade)

56 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5



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