wpięcie
English translation: supervison/manager may join the/any call (in progress)
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| 20:31 Nov 30, 2014 |
| Polish to English translations [PRO] Tech/Engineering - Telecom(munications) | |||||||
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|  Selected response from: Jacek Kloskowski United States Local time: 06:32 | ||||||
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Answers
20 mins confidence: 
peer agreement (net): +1
peer agreement (net): +1supervison/manager may join the/any call (in progress) Explanation: Propozycja |
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44 mins confidence: peer agreement (net): +1
peer agreement (net): +1the supervisor may monitor a call call in progress conducted by a call center's consultant in order Explanation: The supervisor may monitor a call center consultant's call in progress in order to evaluate the quality of service. monitoring a call in progress -------------------------------------------------- Note added at 53 mins (2014-11-30 21:25:10 GMT) -------------------------------------------------- The position of IFX CLOUD CALL CENTER supervisor may monitor calls in progress in real time and the cost is included in the recording service. In the case of requiring only the supervisor station, it will have a distinct cost. https://www.ifxnetworks.com/en/solutions/voice-video/ifx-clo... cccccccccccc Monitor Progress With the monitor feature, neither the agent nor the customer can hear the supervisor. This situation allows supervisors to monitor calls, which could taint evaluation of a typical call performance. http://www.nexogy.com/blog/Monitor-Coach-and-Barge-In-Real-T... cccccccccccccccccccccccccccccc Barge-in feature allows supervisors to monitor agent calls and “barge-in” to the call in progress if assistance is required—or provide suggested answers through chat. https://www.8x8.com/call-center/features/real-time-monitorin... ccccccccccccccccccccccccccccccc The EurekaLive Command Post automatically monitors in-progress calls for language and acoustic characteristics, such as escalation attempts, churn language, profanity, compliance scripts, or high emotion. http://callminer.com/products/eurekalive/ cccccccccccccccccccccccccccc -------------------------------------------------- Note added at 20 hrs (2014-12-01 17:29:54 GMT) -------------------------------------------------- The slang term is cut in on the line |
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