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cierre de la avería

English translation: closing the incident

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Spanish term or phrase:cierre de la avería
English translation:closing the incident
Entered by: Robert Mavros

01:27 Dec 7, 2012
Spanish to English translations [PRO]
Tech/Engineering - IT (Information Technology)
Spanish term or phrase: cierre de la avería
Hi,

I would appreciate some help with this term.

Context: "Cierre. Tras la actuación del técnico, y una vez que las causas de la avería han sido resultas y el usuario se queda operativo, se rellenara (siempre que así sea requerido) el parte de intervención, se le dejara una copia y se mecanizara el ****cierre de la avería**** en el aplicación informática de XXXX para la gestión del servicio presencial, donde se reflejaran entre otros los siguientes datos."

Thanks :)

Robert
Robert Mavros
Spain
Local time: 18:37
closing the incident
Explanation:
Closing The Incident

The incident is resolved when the normal service operations are restored and the users are back online. When you have solved the incident and recorded all necessary information, you can close the Incident with the status of the incident, change to Close.

incident closure





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Note added at 3 hrs (2012-12-07 04:39:06 GMT)
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Incidents that cannot be resolved quickly by the help desk will be assigned to specialist technical support groups. A resolution or work-around should be established as quickly as possible in order to restore the service.
Selected response from:

JoLuGo
Local time: 10:37
Grading comment
Thanks :)
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +3closing the incident
JoLuGo


  

Answers


3 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +3
closing the incident


Explanation:
Closing The Incident

The incident is resolved when the normal service operations are restored and the users are back online. When you have solved the incident and recorded all necessary information, you can close the Incident with the status of the incident, change to Close.

incident closure





--------------------------------------------------
Note added at 3 hrs (2012-12-07 04:39:06 GMT)
--------------------------------------------------

Incidents that cannot be resolved quickly by the help desk will be assigned to specialist technical support groups. A resolution or work-around should be established as quickly as possible in order to restore the service.

Example sentence(s):
  • You have left the incident resolution cycle. Now all you have to do is to close it properly. In this section you can find the most important practices and advice on how to close an incident.

    Reference: http://en.wikipedia.org/wiki/Information_Technology_Infrastr...
JoLuGo
Local time: 10:37
Specializes in field
Native speaker of: Native in SpanishSpanish
PRO pts in category: 20
Grading comment
Thanks :)
Notes to answerer
Asker: Thanks


Peer comments on this answer (and responses from the answerer)
agree  neilmac: Incident report is opened, solution found/applied and then closed.
3 hrs
  -> Gracias
agree  Richard Hill
11 hrs
  -> Gracias
agree  James A. Walsh: I used to manage a Helpdesk, and we casually called it a "call", but yeah, the technical term we referred to it as was an "incident"
17 hrs
  -> Gracias
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