Selling Translations(TM) Tough Questions and Answers for Freelancers

Format: Self-study training
Topic: Business skills for translators

Course summary
Availability:This training is available on-demand

Self-paced course & monthly live online sessions.

Students will have access to the course and sessions for six consecutive months
Tough Questions and Answers for Freelancers
This ever popular course is now available within the on-line courseware environment.

Learning objectives:
• Understand the power of active listening
• Ask and answer difficult with confidence
• Be prepared when clients ask intentionally difficult questions
• Learn how to phrase responses and questions in your own style
• Combat pricing objections
• Access further information to continue your studies
• Practice your newly acquired skills and become a master of questioning and answering!

Target audience:
Freelance translators and interpreters (please note examples and scenarios are based on translation rather than interpreting)

Course Methodology:
Self-paced course with specially recorded presentation, quizzes, a case study and a quick guide to asking and answering tough questions.

We invite you to watch the free video recording of Doug Lawrence's presentation during last Virtual conference
Negotiation for translators & answering tough questions
Some of the concepts included in this video will be developed in the course and complemented with real case studies ad activities, plus participants will also have the chance to meet online with the trainer to receive direct support.
Course content:
Click to expand
Course content
  • Course Introduction
  • Listening: the basis of any effective communication
  • The art of questioning
  • Resolving scepticisms
  • Handling drawbacks
  • Combat pricing objections
  • Extensive list of sample questions and answers

System requirements (click to expand)
Click to expand
There are no requirements other than Internet connection to access self-paced course.

To access the online training platform for live sessions, you will need:

- For PC-based Users

• Required: Windows® 2000, XP, 2003 Server or Vista
• Required: Internet Explorer® 6.0 or newer, or Mozilla® Firefox® 2.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL or better recommended
• Recommended: Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (2 GB of RAM for Windows Vista)

- For Mac®-based Users

• Required: Mac OS® X 10.4 (Tiger®) or later
• Required: Safari™ 3.0 or newer, Firefox® 2.0 or newer; (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL or better recommended
• Required: PowerPC G4/G5 or Intel processor, 512 MB of RAM or better

To Use VoIP (mic & speakers)

• Required: Fast Internet connection (384 kbps or more recommended)
• Required: Microphone and speakers (USB headset recommended)

Live online sessions will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly.
Registration & payment information
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Click on the buy button on the right to purchase your seat

Participation fee includes:

• access to self-paced course.
• access to monthly live online meetings scheduled in the period of 6 month after purchase.

How do I register?
To purchase your seat at this session please click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer.

After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records.

Payment in local currency is available in some countries. Please click here to learn more about this option.

How do I access the online platform?
After payment is received you will be automatically listed as a student for this course at e-learning platform.

Once you are marked as "registered and paid", please click on the following link to access the course:

Access Tough Questions and Answers for Freelancers course

Upon completion of the training feel free to submit a support request reporting this. A certificate of attendance will be issued for you and it will become available from your home profile page.
Created by
Doug Lawrence    View feedback | View all courses
Bio: Doug Lawrence is a sought-after international speaker with an engaging style that is energetic, informative, and based on almost 20 years in the translation industry; having held several international sale roles with leading translation companies and a translation tool vendor.

Mr. Lawrence is a passionate advocate for the professional translation industry, working to raise its profile and promote the value chain mentality in clients, translation companies, freelancers and educators.

Lawrence founded the UK’s leading independent translation technology consulting company, Amicus TransTec, in 2006. In 2007 Lawrence created the industry’s leading sales training programme Selling Translations™ which now consists of 20 courses and has been completed in various forms by over 4800 translation professionals from over 120 countries. Selling Translations™ has been approved by the UK ATC, UK ITI and

When not delivering training or running Amicus TransTec, Lawrence works for the UK Government as an Export Communications Consultant for UK small and medium sized businesses. Lawrence is a consultant lecturer on the Master in Translation Studies at Aston University in the UK, and the Instructor for the ITSE 6083 Managing the Sales Process programme for the Austin Community College Texas, USA. He is also a Business Language Champion visiting schools and encouraging children to study languages. Lawrence is one of the UK's Principal Experts to ISO TC 37 and is a qualified ISO 9001 Lead Auditor.

Lawrence holds a BSc in Computer Science and an MBA. He lives in the UK with his wife and daughter and enjoys keeping fit with running, yoga and resistance training. He is a keen amateur linguist, learning a little of the language of each country he visits.
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