English to Italian Marketing Marketing / Market Research

Each one of us has had positive or negative experiences with the after-sales service of products we have purchased. Do you share or read about these experiences on the internet and social media channels?
I am a very active participant in online discussions about after-sales service. I help others in resolving their problems and also strongly advocate (or discourage) products based on after-sales service experience.
I generally share my after-sales service experiences online and have sometimes advocated/discouraged a product based on my after-sales service experience.