RAF Return Authorization Form
U vašem slučaju je broj tog obrasca 10-014
Ako se proizvod iz nekog razloga vraća proizvođaču (npr. neisparavan je) mora se popuniti RAF - Obrazac za ovlašćeni povraćaj robe, koji se obično šalje kupcu uz proizvod i ima svoj broj.

Equipment returned without this form completed and secured to outside of package will be returned to customer unprocessed.
http://www.intlvac.com/support/return-authorization-form

http://www.google.com/search?hl=en&source=hp&biw=1440&bih=68...

Povraćaj robe
http://www.kameleon.rs/povracaj-robe.html
http://www.srbijapromet.com/politika-vracanja/

Neki proizvođači izdaju RAF broj tek kada dobiju RAF obrazac.
The product must be supported with the Returns Authorization Form (RAF) Number that will be given to you after the RAF has been received by us.
http://generonshop.co.uk/generon/index.php?route=information...