This question was closed without grading. Reason: Answer found elsewhere
Feb 29, 2008 23:47
16 yrs ago
3 viewers *
Spanish term
Canada
Quality Spanish-English translation
Native in: English 
Works in: Spanish to English, English to Spanish
contención (in this context)
Spanish to English
Bus/Financial
Advertising / Public Relations
Customer Service
From a list of metrics (key performance indicators) for telephone staff at a Mexican customer service call centre:
"Métricas claves: productividad, calidad, contención."
I thought it might simply be "restraint", as the call centre handles sensitive financial issues that may require staff to be extremely controlled to avoid upsetting callers. Anybody with customer service experience who might know for sure?
"Métricas claves: productividad, calidad, contención."
I thought it might simply be "restraint", as the call centre handles sensitive financial issues that may require staff to be extremely controlled to avoid upsetting callers. Anybody with customer service experience who might know for sure?
Proposed translations
(English)
| 3 +3 | tactful patience |
Terry Burgess
|
| 4 +1 | self control |
Maria Elena Martinez
|
| 4 +1 | diplomacy |
Patrice
|
| 4 | effort |
Bubo Coroman (X)
|
| 3 | Other issues |
axies
|
Proposed translations
+1
10 mins
Maria Elena Martinez
Netherlands
Netherlands
Native in Spanish
Works in field
Netherlands
34 years' experience
Native in: Spanish
Works in: English to Spanish, Italian to Spanish, Dutch to Spanish
self control
http://www.wordreference.com/es/en/translation.asp?spen=cont...
Formato de archivo: Microsoft Powerpoint - Versión en HTML
Adaptive culture • Total quality. management. • Employee. self-control ... Total factor productivity: the ratio of total outputs to the inputs from labor, ...
www.auburn.edu/~prabhvp/Chp16.ppt
tion and self-control for achieving desired performance in all seven key. performance areas, including quality and productivity. 3. Requisite variety. ...
doi.wiley.com/10.1002/9780470108994.ch7
Formato de archivo: Microsoft Powerpoint - Versión en HTML
Adaptive culture • Total quality. management. • Employee. self-control ... Total factor productivity: the ratio of total outputs to the inputs from labor, ...
www.auburn.edu/~prabhvp/Chp16.ppt
tion and self-control for achieving desired performance in all seven key. performance areas, including quality and productivity. 3. Requisite variety. ...
doi.wiley.com/10.1002/9780470108994.ch7
+1
1 hr
+3
2 hrs
Terry Burgess
Mexico
Mexico
Native in English
Mexico
I place Quality and Accuracy above speed
Native in: English
Works in: Spanish to English, English
Related KudoZ points
:
2
tactful patience
..and a measure of stoicism [on both sides]. Spoken from vast experience [31 years in Mexico]
:-)
:-)
Peer comment(s):
| agree |
Esther Hermida
: Tactfulness, perhaps?
3 hrs
|
|
Thank you, Esther:-) Yes..that could work too.
|
|
| agree |
Egmont
5 hrs
|
|
Muchas gracias, AVRVM...y saludos:-))
|
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| agree |
Ana L Fazio-Kroll
22 hrs
|
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Muchas gracias, Laura:-)
|
4 hrs
effort
as a very general positive quality I would go for this - as per DRAE
contención2.
3. f. ant. Intensión, esfuerzo, conato.
contención2.
3. f. ant. Intensión, esfuerzo, conato.
Reference:
2 days 2 hrs
Other issues
Other alone or other issues summarises things in the given context
Discussion