Судя по всему, такой вот отдел.

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Note added at 1 час (2010-01-29 11:05:57 GMT)
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Отвечаю Эрике.

Вот Вам такой же примерно отдел. И берет денежки за обучение. Я могу ошибаться, Эрика. И Вы тоже можете дать маху. Поэтому прошу, если можно, снизить категоричность Ваших откликов. :-)

The Commercial Training department of Austrian Airlines offers high quality trainings for the airline industry with many years of experience. We do not train only our own staff, but also colleagues from the Star Alliance as well as travel, forwarding and handling agents and airline staff worldwide.

For training of travel, forwarding and handling agents as well as airline staff we are specialists in:

* Reservation-, Tariffs & Ticketing Training on the Amadeus system
* Sales & Product Knowledge Training
* Customer Service Training
* Passenger Handling (Check-In) Training incl. WorldTracer
* Aircraft Handling Training (Weight and Balance)
* Dangerous Goods Training
* General Cargo Training

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Note added at 1 час (2010-01-29 11:08:33 GMT)
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Забыл дать ссылку:
http://www.austrianairlines.co.at/eng/Training/about/