S obzirom da se u vašem kontekstu spominju korisnici softvera, onda se ovdje misli na postupke instalacije, nadogradnje softvera ili slično tome.
Evo primjera:

Software Procedures
This section contains procedures that are related to the operating system or system software. This includes software installation procedures (which are here and not in the section on installation procedures, which are for hardware installation.)
http://www.pcguide.com/proc/sw/

Software procedures: T-Mobile Connection Manager
Browse the web
To browse the web, follow these steps:
Insert the laptop stick into a USB port on your computer.
The Connection Manager will open and connect to the T-Mobile network automatically.
If the Connection Manager does not automatically connect, click Connect.
Open a Web browser.
Connect to T-Mobile Mobile Internet
To connect to T-Mobile Mobile Internet, use the following steps:
Insert the laptop stick into a USB port on your computer.
Click the the Connect button.
http://support.t-mobile.com/docs/DOC-4481


Ali u nekim slučajevima može se odnositi i na softverske procedure, što mislim da nije u ovom slučaju, ali evo za usporedbu:

Procedure kao i funkcije su samostalni dijelovi programa, skupovi naredbi koje poznajemo pod jednim imenom i koji služe nekoj svrsi.
Procedura se u Visual Basicu naziva Sub, a funkcija Function.
Razlika između funkcije i procedure je u mogućnosti vraćanja vrijednosti. Funkcije mogu imati povratnu vrijednost, a procedure ne mogu
http://www.tutorijali.net/visual-basic/procedure-funkcije

MOLTEK was chosen to perform the development of the Measat3 payload procedures and software procedures, creating a unique set of AXIOM(TM) generic payload procedure and software procedures driven by a payload configuration database.
http://www.moltek.com/index.php/news/49-moltek-wins-contract...