English to Indonesian Marketing Finance (general) Customer Relationship

The Branch tracker indicates XX is comparable to his peers for this activity. As a result, this is an area where he and his Branch Manager’s mid-day touch-point is often focused to encourage him to use his extensive product knowledge and EDRAS to better identify customer needs and gain commitment for an appropriate service or product solution.

Latar belakangnya:
XX is not consistent with his lead prospecting efforts each day.
He often focuses his time and energies on weaker leads with customers that he has an existing relationship with rather than warmer leads with new customers or leads that are generated through cold calls.