Feb 13, 2005 16:45
19 yrs ago
18 viewers *
French term

accueil téléphonique

Non-PRO French to English Other Business/Commerce (general)
Une bonne performance en XXX sur toutes les dimensions, en XXX l’accueil téléphonique et la simplicité de passation des commandes.
Proposed translations (English)
3 +4 telephone manner
3 help line/helpline
3 telephone operators

Discussion

Non-ProZ.com Feb 13, 2005:
sorry for the lack of context.
'accueil t�l�phonique' means that the customer has appreciated the phone contact, the person who helped him/her to order products. Am I clear enough ?

Proposed translations

+4
43 mins
French term (edited): accueil t�l�phonique
Selected

telephone manner

if you are assessing the way the telephone call is handled by the employee.

CIPD - Telephone interviewing
... used. An increasing number of companies are using telephone interviews to check the telephone manner and skills of potential staff. ...
www.cipd.co.uk/subjects/ recruitmen/interviews/telintervi.htm

RealEstateJournal | Tools and Gadgets
... Customer pays return shipping, unless order was defective, damaged or incorrect. Telephone manner: Friendly and efficient. ... Telephone manner: Considerate. ...
www.realestatejournal.com/housegarden/ toolsgadgets/19990812-holt.html - 41
Peer comment(s):

agree Assimina Vavoula
53 mins
agree Sara Noss
2 hrs
agree Charlie Bavington : seems likely given the other questions posted, all allegedly context-free, but if we piece it together, seems we're talking about a person, so yup, I'm thinking this is probably what it means.
2 hrs
agree df49f (X) : bien pensé!
5 hrs
Something went wrong...
4 KudoZ points awarded for this answer. Comment: "Indeed, it is quite difficult to explain the "context", as the text is not clear at all !! Thanks for your help ! "
12 mins
French term (edited): accueil t�l�phonique

help line/helpline

seems to be one sense of this term
Something went wrong...
18 mins
French term (edited): accueil t�l�phonique

telephone operators

It looks to be about ordering more than providing a helpline here, but the information provided about the context is a bit short. Is it a sales brochure, for what type of products/services etc.?

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Note added at 48 mins (2005-02-13 17:34:06 GMT)
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Thanks for adding context. I stick to my suggestion, but the trouble with \"accueil\" is that it can mean both the facility/people and the action. Hence, \"manner\" is also possible. Someone once wrote in le Figaro that the French language is precise. I dare to disagree.
Something went wrong...
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