Glossary entry

Italian term or phrase:

pronte dinamiche

English translation:

dynamic canned / boilerplate responses

Added to glossary by Lara Barnett
Mar 5, 2017 23:55
7 yrs ago
Italian term

pronte dinamiche

Italian to English Tech/Engineering Computers: Software Conversation management tool
This section covers information on the web agent of this software.

.....
Identificativo della sessione (popup/header) con informazioni relative all’utente
Nome utente, canale di contatto (sms, livechat, ecc), motivo di inoltro ad agente
Storico utente su tutti i canali in tutte le occasioni di contatto passate
Risposte / domande pronte dinamiche
condizionate / completate con le informazioni rilevanti di sessione utente (back end incluso)
....
Proposed translations (English)
3 +1 dynamic canned / boilerplate responses

Discussion

Lara Barnett (asker) Mar 5, 2017:
These two points seem to run on as a sentence possibly.

Risposte / domande pronte dinamiche
condizionate / completate con le informazioni rilevanti di sessione utente (back end incluso)

Proposed translations

+1
10 mins
Selected

dynamic canned / boilerplate responses

But it's actually part of the whole phrase, which continues across two lines:

Risposte / domande pronte dinamiche
condizionate / completate con le informazioni rilevanti di sessione utente (back end incluso)

Dynamic conditional boilerplate answers / questions completed with relevant information from the user session (back end included)
Peer comment(s):

agree philgoddard : I must admit I'd never heard of a canned response, but it gets loads of hits.
14 hrs
Interesting, "canned response" was my first thought, just wanted to be sure there were no other variants (like boilerplate). Maybe it's a regional thing like pop and soda.
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