Tania Pires (asker) Jul 1, 2015:

@ Mario Estava a referir-me ao caso Starbucks porque são dois contextos completamente diferentes, mas entendo a confusão. Tudo bem. ;)

Mario Freitas Jul 1, 2015:

OK, Tânia, Como você citou uma "loja de companhia aérea", eu contestei. Mas entendo que se trata de outro tipo de estabelecimento.

Ana Vozone Jul 1, 2015:

@Mário No contexto da aviação, o termo é mesmo "station manager":

Airline Station Manager

Airline station managers are typically the managers in charge of an airline's ground operations at a particular station. Ground operations at an airline include passenger ticketing and check-in, baggage and cargo services, gate area passenger boarding and deboarding and on-ground aircraft servicing. The airline station manager is responsible for seeing that the station's flights leave on time and with all passengers and luggage. Airline station managers lead and manage their assigned ground operations employees, station budgets, and local safety programs.
http://work.chron.com/job-description-station-managers-airli...

Airline - Non-flying - Station Manager
Sometimes known as the district operations manager, the station manager or agent is responsible for all flight and ground operations, such as aircraft handling, passenger services, and air cargo operations. At a small station, the manager may sell tickets, make public announcements, check in baggage, move portable boarding stairs, prepare passenger and air cargo manifests, operate teletype machines and computer terminals, and perfor

Tania Pires (asker) Jul 1, 2015:

@ Mario Aqui fala-se dos serviços da companhia aérea (terrestres e aéreos), não das lojas, e muito menos de um starbucks (que foi a referência dada na outra resposta). :)

Mario Freitas Jul 1, 2015:

Como não? As lojas das companhias aéreas em aeroportos trabalham em escalas (shifts).

Tania Pires (asker) Jul 1, 2015:

@ Spiridon Sim. Estou a optar por "station manager".
Não tem lógica falar em "shift manager" de uma loja no caso de uma companhia aérea.

Obrigada! :)

Spiridon Jul 1, 2015:

Se for uma escala de Aeronave de Empresa Aerea deve ser Station Manager