English to German Bus/Financial IT (Information Technology)

ITIL (Projektmanagement IT) Schulungsmaterial
Unterkapitel: Service operation Prozesses

The figure above demonstrates the level of responsibility the Service Desk and the Technical Support Groups (technical, IT operations and Application Management functions) have in the Service Operation processes. Incident Management, Request Fulfilment and Access Management are primarily carried out by the Service Desk, with Event Management and Problem Management as primarily “back-of-house” processes.