Did the Company fail to bargain with the Union over its decision to remove the
chairs from the old Cingular stores and not replace them with stools, and, if so, what is the
appropriate remedy?
3. Does Article 16, Section 3 preclude arbitration of the grievance claiming that the
failure to provide adequate seating for customer service representatives violates the CBA
and/or California law? If not,
4. Is the Company violating the collective bargaining agreement and/or applicable
California law by not providing seating to its customer service representatives, and, if so,
what is the appropriate remedy?

http://files.cwa-union.org/Leaders/ATTMobChairsAward.pdf