ProZ.com frequently asked questions

1 - ProZ.com Events: general

1.1 - Can I post information about a translation industry event?

Yes, but only once, and in the dedicated forum for event announcements.

Additional announcements (i.e. "reminder", "final call") are not allowed.

Events should not be announced anywhere else in the forums. An exception is allowed for non-English forums; an event may be posted once, in one non-English forum.

1.2 - What are ProZ.com training sessions?

ProZ.com professional training offers online workshops and self-paced courses designed to enhance the skills of translators, interpreters, and other language industry professionals. Led by experts with proven experience, these training sessions provide practical insights and valuable knowledge.

2 - Can I be a ProZ.com trainer?

If you are a ProZ.com member who has deep expertise in a given area and a passion for sharing your expertise with others, visit the ProZ.com trainer center to get started - no previous knowledge on e-learning technologies is needed and ProZ.com provides the tools and assistance for you to offer your training to the community. Submit a support request if you have any doubts.

3 - ProZ.com training and events - general information

3.1 - What payment methods are available? Why has my status not changed yet?

All payment methods are available (credit card, Paypal, 2CheckOut, Moneybookers, wire transfer in USD or EUR). You will be able to select your payment method in the second stage of the payment process. Also, for some countries, local payment will be available. When paying in local currency (other than EUR and USD), the price of the session will be the course price equivalent in the local currency at the exchange rate of the day of the transaction ( www.xe.com/ucc will be used as a source).

If you want to pay by wire transfer, choose either "Wire Transfer" (for transfers in USD) or "Wire Transfer (Euros)" from the payment method selection page. Click "Next" to receive your confirmation invoice and detailed account information and instructions on how to make the type of wire transfer you have chosen. Important: You should allow up to two weeks for your wire transfer to be fully processed.

Your status will be updated when confirmation of the payment is entered by the payment system or the Local Payment Contact, depending on the payment method you choose. In the case of local payment, it may take some time for notifications to be sent and processed. If you are not listed after more than three days after you believe your payment should have arrived, please contact the Training session coordinator. When you buy a seat at a training session, you will be emailed an electronic invoice.

3.2 - What is the cancelation policy for ProZ.com training sessions?

ProZ.com workshops and self-paced courses come with a 7-day no questions asked, money back guarantee. In case of paid live sessions (webinars, workshops, meetups) the cancellation can made no later than 72 hours before the live event is due to start. Cancellations must be requested via support request at http://www.proz.com/support.

3.3 - In which currency can I pay for a training session ?

All ProZ.com online training fees are available in USD and Euro, but only ProZ.com members in EU member states that have adopted the Euro (the Euro Zone) are charged in Euros.

If you live outside the EU, or if you live in the EU and have a VAT number, you do not have to pay VAT. If you live in the EU but do not have VAT number, you will have to pay VAT. Find more information payment at http://www.proz.com/faq/4015#4015.

Also, for some countries, payment in local currency is available. Please contact the Training session coordinator to learn more about this.

3.4 - Why does ProZ.com sometimes charge VAT tax within the EU?

(This question only affects members in Europe.)

If, when purchasing a seat from within the European Union, a member does not supply a VAT number which can be verified online, ProZ.com is obliged by law to collect VAT tax against the purchase made, according to the VAT rate applicable in the country of the purchaser.

If a VAT number is supplied, no VAT tax is charged.

3.5 - I am a ProZ.com member. Am I entitled to a discount?

For some training sessions registration fees are discounted for full members. Please read the information at the Registration and Payment box at each training session.

3.6 - I am a student member of ProZ.com. Am I entitled to a discount?

For some training sessions, registration fees are further discounted for ProZ.com student members. Some courses may include limits on the number of student seats available. Seats will be allotted on a first-paid basis.

3.7 - The training time is not suitable for me. Are there any other training sessions in my time zone?

ProZ.com offers training from 8:00 GMT to 20:00 GMT, since most of the trainers are located in Europe. Please check the list of announced training sessions here, http://www.proz.com/training, as the timetables are usually rotated.

Most of the webinars are recorded and webinars videos can be purchased at http://www.proz.com/translator-training/format/videos. A certificate of attendance can be issued upon training completion and as per your request. A certificate of attendance can be downloaded at http://www.proz.com/profile/?show_mode=standard#trainings

4 - ProZ.com webinars

4.1 - What is a ProZ.com webinar?

Webinars at ProZ.com are online training sessions designed for translators and language professionals. They cover a wide range of topics, including language technology, business practices, localization, and more. Webinars can be live or recorded and are typically conducted via Google Meet.

Free webinars led by developers of language solutions and other industry experts are also available. These sessions offer insights into modern technologies and tools used by professionals in the translation and localization industry. Stay updated by participating in these webinars.

4.2 - Which are the system requirements to attend a ProZ.com online session?

Optimal requirements are:

High performance CPU, like the following and up: 11th Gen Intel i5 or i7. AMD 5000 series Ryzen 5 or 7. Apple Silicon M1.
1080p camera.
Graphics card with WebGL 2.0 support.

4.3 - How can I book a place in a ProZ.com webinar?

To book a webinar, click on the session name listed on the website, then click the 'Buy Now' button. After completing the payment, your registration status will be updated. You must have a ProZ.com profile and be logged in to complete the booking. If you don’t have a profile, you can create one for free in just a few minutes.

Webinars at ProZ.com have three levels of access: they can be free for everyone, available at a regular price for non-members, or offered at a discounted price for Plus or Premium members. Some webinars are exclusively free for Plus members or Premium members. Premium members enjoy the most comprehensive free access to training sessions and exclusive content, including access to the AI Hub for translation professionals (AI Hub).

To check your access level for a specific webinar, visit the training page. You will see a green note at the top of the page indicating access options. Click on the 'Start course' button to access training materials or the join link if the session is hosted on an LMS.



Only after payment is received through the page or confirmed by Local payment contact your status will be changed to "registered and paid" and your place in the webinar will be confirmed. You can choose a payment method as suggested at http://www.proz.com/faq/3478#3478. Once your payment is processed, you will receive an invitation link to join the webinar at least 72 hours before the session. Check the system requirements and access information on the ProZ.com training page.

Please remember that you need to have a profile and to be logged in to use that box. If you don´t have a profile, you can create one here (it´s free and will only take you five minutes) http://www.proz.com/?sp=r.

4.4 - After I registered, how do I join the online session?

At the time of the webinar, open the webinar confirmation email and click the Join Webinar link provided in the confirmation email. If prompted, click Yes, Grant or Trust to accept the download.

Attendees' microphones will be muted by default and will be in listen only mode in order to limit background noise and improve the experience for all users.

Join the audio portion of the webinar if you are using telephone to join the session. Audio information is provided in the Audio pane of your Control Panel and in the Webinar confirmation email.

4.5 - How do I find out the time of a webinar in my location?

All times are listed in GMT. To find your local time zone compared to GMT please visit - http://wwp.greenwichmeantime.com/info/current-time.htm

4.6 - I don’t have a microphone can I still participate in a webinar?

You do not need a microphone to participate. You will need speakers or a headset to listen, or you can dial in using a standard telephone (long distance rates may apply).

Remember that all attendees will have their microphone’s muted and will be in listen only mode in order to limit background noise and improve the experience for all users. For more information just check the Training description and Virtual platform system requirements on the training page.

4.7 - Will I have access to a recording of the session?

Webinar sessions will be recorded. The video will be added to the training page on the LMS where you originally accessed the join link. You will receive an email notification once the recording is available.

Videos will be accessible only to registered webinar attendees, and there is no limit on the number of times you can watch them. In some cases, additional materials used by the presenter (such as slides, documents, or glossaries) will also be made available to attendees on the training page.

4.8 - I did not attend the webinar and now want to watch the video. Where can I find it?

All registered and paid attendees will be emailed with a link to the webinar video recording and handouts within one working week after the session. You will have unlimited access to the video and handouts once they are released. You can watch the video from the My videos page. If you have not received an email with materials, submit a support request.

Once the video is uploaded to the website it will become visible in the video center with the same name as the webinar had.

4.9 - I have not received a notification with the link to access the training platform.

If you did not receive a login link, check if it was not being spam-filtered. Also, remember that an invitation to join the session is sent at least two times: 72 hours and 40 minutes before the training session takes place.

Check if you do not have an invitation email in your Spam box, otherwise report this to Support Center.

4.10 - I am having technical problems on the webinar. Where can I find information?

Find Google Meet Support Articles here or submit a support request with detailed information on what goes wrong.

4.11 - What is the refund policy?

Refunds for self paced training will be specified within the training session details and depend on the type of self-paced training. Generally with self-study training sessions refunds will not be permitted once the student logs in to the session. With instructor assisted and scheduled live meeting sessions refunds will not be given once the trainee attends an online meeting or session. Please carefully review the refund policy for each session prior to purchase.

5 - I want to leave feedback about a training session I attended. How can I do it?

Once the course is done, participants with "registered and paid" status will be able (and encouraged) to post feedback on session material, trainer, organization, etc. at http://www.proz.com/translator-training/my-courses. Please bear in mind that feedback entries require vetting and that they will not appear immediately. Comments of a personal nature will not be permitted.

6 - ProZ TV Events

6.1 - What is a ProZ TV event?

A ProZ TV event is an online broadcast featuring sessions, presentations, and discussions with industry experts on topics relevant to translators and language professionals. These events are hosted on the ProZ.com platform and may include interactive elements like Q&A sessions.

6.2 - How can I register for a ProZ TV event?

Visit the ProZ TV event page, select the event you’re interested in, and click the 'Register for this event' button on the top right corner. Most TV events are free to attend, and video recordings are available to everyone for 24 hours after the broadcast. After that, recordings become an exclusive benefit for ProZ.com members. You can also purchase session recordings after TV events at ProZ Learn.

6.3 - Can I interact with the speakers during the TV event?

Yes, all ProZ TV events include interactive elements such as live Q&A sessions or chat. You can submit your questions during the broadcast in the Chat, and selected questions will be addressed by the speakers.

7 - ProZ.com self-paced training

Self-paced training is an E-learning or distance learning course specifically for translation professionals, designed and created using the Moodle platform. Training is a Sharable Content Object Reference Model or SCORM training. ProZ.com has 3 types of self-paced training:

- Self-study training, designed for independent learning.
- Instructor-assisted training, designed to guide you through a series of readings and assignments
- Self-study training with live online meetings, giving trainees the opportunity for live online teacher-student interaction.

7.1 - How is self-paced training delivered?

ProZ.com self-paced training is delivered via integrated Moodle at https://lms.proz.com/login/index.php. Once payment is received, a trainee gets access and log in details for the session.

7.2 - Will I receive any proof of having attending a self-paced training session?

Attendees will receive proof of completion via a certificate, however each course will have different criteria ranging from testing, hours logged within the Moodle session, attendance at scheduled meetings and other criteria to determine course completion.

7.3 - How long will I have access to the self-paced training after making payment?

Access time will depend on the specific type of session and program details. Trainees access to course materials with Instructor assisted training and training with scheduled meetings will end when the specified time period ends. Entirely self-study training will specify duration in the description and may range from a few months to a year.

7.4 - Does self-paced training contain testing, instructor feedback, set times for delivery/meeting?

Self-paced training may contain tests, assignments that are submitted for instructor feedback, assignments with due dates, and possibly scheduled webinars or online meeting times with instructors. Each self-paced training session is different; please check the course description and overview. Within each Moodle course there will be instructions and details with this information as well.

8 - ProZ.com Meetups

8.1 - Who can join ProZ.com Meetups

ProZ.com Meetups are open to all paying members on ProZ.com, whether they are Professional members or Business members.

8.2 - How do I stay up to date with ProZ.com Meetups?

Head to your Notification settings (Other notifications) and make sure to turn on the option to receive notifications about events (virtual and in your area).

9 - Powwows

9.1 - ProZ.com Powwow는 무엇인가요?

Powwow는 가까운 지역에 거주하는 ProZ.com 사용자 그룹의 비공식 모임입니다. 이 이벤트는 지역 번역가들이 지역 번역가들을 위해 개최합니다.

9.2 - 'Powwow'라는 단어는 어디에서 유래했나요?

Powwow는 북미 원주민의 모임 전통이며, 때때로 춤 경연을 포함합니다. 업무를 완수하는 사교 모임이라는 보편적인 뜻을 지닌 단어입니다.

Powwow는 다른 종류의 다양한 집단에서 공통적인 문화적 요소이기 때문에 일부 사람들은 Powwow를 단합력으로 여겨왔습니다.

9.3 - Powwow에서는 무엇을 하나요?

Powwow는 다른 언어 전문가들과 네트워킹 및 비공식 친목 도모를 할 수 있도록 프로필상으로만 보던 사람들을 직접 만나보실 수 있는 기회를 제공합니다.

대부분의 주최자들은 참가자들이 자신을 소개하고 발표할 수 있는 기회를 제공합니다. 때때로 'CAT 툴', '문학', '프리랜서', '신규 번역가'와 같은 주제를 선정하기도 합니다. 때때로 참가자가 어떤 주제에 관해 이야기하겠다고 자원하거나 다른 사람들이 충분히 관심을 보이는 주제가 있는 경우에는 주최자의 승인을 받을 수도 있습니다.

어떤 주최자는 대규모 클라이언트의 담당자 또는 CAT 툴 제공 업체를 초청해서 발표회 또는 설명회를 개최하기도 합니다. 이는 대체로 호평을 받아왔습니다. 하지만 이런 모임의 분위기는 상업적이라기보다는 유익한 정보를 배우는 쪽이라는 점이 중요합니다.

일부 Powwow에는 안건도 주제도 없지만, 그렇다 해도 상관없습니다. 무엇보다도 여러분이 주최자라면 자신이 만들어가는 이벤트니까요!

주의: 주최자는 참가한 사용자들의 이름과 ID를 기록해야 합니다. 이를 위해 회원들이 자신의 ProZ.com ID를 가져와야 합니다. 참가한 사용자들은 Browniz를 받을 수 있지만, 이는 참가자가 가져온 멤버십 번호를 주최자가 온라인 출석부에 기록한 경우에만 해당욉니다.

9.4 - 누가 참가할 수 있나요?

ProZ.com에 가입하신 분이라면 멤버십 종류에 관계없이 누구든 참가하실 수 있습니다. ProZ.com에 가입하지 않은 번역가뿐만 아니라 회원들의 배우자, 자녀, 손님도 참가하실 수 있습니다.

9.5 - 참가하려면 비용을 내야 하나요?

현재로서는 Powwow 참가 비용은 없습니다. 하지만 현지 주최자 측에서 여러분 몫의 이벤트 참여 비용을 내도록 요청할 것입니다. Powwow가 소규모의 커피 또는 저녁 모임인 경우 참가비는 자비로 부담하셔야 할 수도 있습니다. 규모가 더 큰 모임의 경우, 지역 주최자들은 음식, 음료 등에 해당하는 비용을 나누어 내도록 제안할 수 있습니다.

ProZ.com의 비회원은 추후 참가비를 내야할 수도 있습니다. 학생은 참가비를 할인받거나 면제받을 수 있습니다.

9.6 - 아이들을 데려가도 되나요? 손님을 데려가도 되나요?

네, 가족과 손님을 데려오셔도 됩니다.

9.7 - ProZ.com 담당자가 참가하나요?

경우에 따라 참가자의 신원을 확인할 권한이 있는 담당자가 참석합니다. 등록 사용자들은 지정된 담당자에게 사진이 부착된 신분증을 제시하여 신원을 확인하실 수 있습니다.

Powwow 주최자이며 이전에 이미 자신의 신원을 확인한 상태라면, 지원 요청을 제출하여 다른 사람들의 신원 확인 권한을 요청하실 수 있습니다. 직접 만나는 사람 및 사진이 부착된 신분증을 제시하는 사람의 신원만 확인하겠다는 확인 요청을 받게 됩니다.

9.8 - 나의 지역에서 열리는 다음 Powwow는 언제인가요?

이 보드에서 다가오는 Powwow를 확인하실 수 있습니다.

Http://www.proz.com/powwows


향후 개최될 Powwow의 배너 광고를 확인하려면 프로필에 국가(고향인 도시 및 지역)를 입력하시기 바랍니다.

9.9 - 내 이름을 추가하면 참가하는 것으로 간주되나요?

많은 사람들은 계속 소식을 받기 위해 자신의 이름을 추가하는 것뿐입니다. 주최자로서 여러분은 참가하려고 이름을 남긴 사람들 중 40~50%에 해당하는 인원에 대해서만 모임을 계획해야 합니다.

정확한 참가 인원 수에 대해 알고 싶으시다면(예약하기 등) 이벤트 시작 전 주에 참가자들에게 참가 여부를 확인해달라고 요청하시기 바랍니다.

9.10 - 참가하려면 어떻게 신청하나요?

Powwow 보드에서 나의 지역에서 열리는 Powwow를 확인하실 수 있습니다. 나의 지역 근처에서 열리는 Powwow를 클릭하여 해당 페이지로 이동한 후 관심이 있다면 이름을 추가합니다. (이름은 언제든 조건 없이 삭제하실 수 있습니다.) 이름 옆에 메모를 추가하려면 클릭하기 전에 박스에 텍스트를 입력해주시기 바랍니다.

수시로 보드를 확인하여 모임 계획에 참여하거나 최신 정보를 알아보실 수 있습니다.

9.11 - Powwow를 개최할 수 있나요?

ProZ.com 회원이거나 신원이 확인된 등록 사용자라면 Powwow 페이지에 있는 적절한 양식을 작성하여 나의 지역에서 Powwow를 제안할 수도 있습니다. ProZ.com에서 Powwow를 승인하거나 승인하지 않을 수도 있습니다.

위치가 승인된다면 이벤트를 계획할 수 있습니다. 이벤트를 개최할 장소 결정(장소 예약 포함), 이벤트 일시 결정, 주제 선택, 최신 정보를 알리고 계획에 참여할 수 있도록 예비 참가자들에게 주기적인 공지를 전송하는 등의 역할을 수행하셔야 합니다.

이벤트에서 참가자들의 출석을 확인하셔야 하며, 이벤트가 개최된 후 온라인 양식에 출석 데이터를 입력하셔야 합니다(Powwow 페이지 상단에 있는 "출석 데이터 입력"을 클릭하세요). Powwow 참가자들이 작성한 종이 출석부의 인쇄 사본을 Powwow에 가져오시기 바랍니다.

9.12 - I am organizing a powwow and I'd like to invite more people to attend. How can I do it?

You can submit a powwow promotion request. To do so click on the "Request promotional email" link at the top of the page of the powwow you are organizing. This will lead you to the page where you can submit your promotion request together with a sample text you can use for the invitation. Note: this feature is only available to powwow organizers

Powwows can also be promoted on Social Networks such as Twitter and Facebook by clicking on the buttons at the top of each powwow page.

9.13 - I am organizing a powwow and I would like to include an image on the powwow page. How can I do that?

Please submit a support request and attach the image you would like to include on the powwow page. Please make sure you also include the link to the powwow you are organizing.

9.14 - Should the text of the invitation to my powwow be in English only?

No. You can use the invitation in English provided as a model and translate it into the language in which the powwow will be held.

9.15 - What happens after I submit my promotion request?

You will be contacted by site staff with an update of your request status through the support request that is automatically generated after you submit the promotion request.

9.16 - Powwow 페이지에서 "출석 데이터 입력" 링크를 찾을 수 없는 이유는 무엇입니까?

[출석 데이터 입력]을 모임 페이지에서 확인하려면 24시간이 걸리며, 모임 주최자에게만 보입니다. 주최자가 아니라면 주최 당사자에게 연락하여 출석 데이터를 입력하도록 요청하시면 됩니다.

9.17 - 내 Powwow의 사진을 업로드했지만 아무 일도 일어나지 않았습니다.

Powwow 페이지에 업로드한 사진을 확인하려면 최대 24시간이 걸립니다. 24시간 후에도 사진이 보이지 않는다면 다시 업로드하거나 지원 요청을 제출하시기 바랍니다.

9.18 - Powwow 준비/참가로 받는 Browniz는 어떻게 주어지나요?

Powwow 주최자는 2000 Browniz를 받습니다. 참가자는 200 Browniz를 받습니다.

주최자와 참가자가 Browniz를 받으려면 주최자가 온라인 출석부를 작성해야 합니다. 출석부를 작성하면 하루 이내로 Browniz가 청구됩니다.

공식 주최자가 없지만 Powwow에 참가했던 사람이 출석부를 가지고 있거나 전원이 참가했다는 사실을 알고 있으면 지원 요청을 제출하여 Powwow용 출석부 기입 권한을 요청해야 합니다. 이 경우 해당 참가자는 2000 Browniz를 받게 되며, 다른 참가자들은 각각 200 Browniz를 받게 됩니다.

ProZ.com 직원들이 개인의 출석 데이터를 기입하는 것은 비실용적인 일입니다. 주최자들이 출석을 확인하고 보고해야 합니다. 참가한 Powwow에 대한 Browniz를 받지 못한 경우 해당 Powwow 주최자에게 문의하시기 바랍니다.

10 - ProZ.com conferences - learning, networking and fun!

ProZ.com Conferences and Seminars

10.1 - What is a ProZ.com conference?

ProZ.com conferences are regional or international paid registration events, larger and more structured than powwows and aimed at translators and interpreters registered with ProZ.com. They are organized by the ProZ.com Conference Coordinator with the help of one or more local organizers.

ProZ.com conferences provide opportunities for in-person networking, training, discussions, presentations, professional development and socializing, which are encapsulated in the conference motto ProZ.com conferences–learning, networking and fun!

View ProZ.com Conferences on video !

10.2 - Are all ProZ.com conferences conducted in person?

No, there are also virtual conferences. Virtual conferences are held online and attended by participants all over the world. For more information about ProZ.com virtual conferences please see the related FAQs.

10.3 - How do I register for a conference?

Most conferences require payment as the condition to register. Make sure you are logged in to the ProZ.com website and go to the relevant conference page. In the left margin below the conference menu, select the package you wish to purchase and click on 'Buy Now'. This will take you to the payment platform which will guide you through the payment process and offer different payment methods (credit card online through Paypal, wire transfer, ProZ.com Wallet, Moneybookers, Paypal...). Only after reception of the payment will you be officialy registered and your seat booked.

'Expressing interest' in a conference does not register you. If the prices of the conference you want to attend are not available yet, you can express your interest to help organizers get an idea of the number of potential attendees (for rooms, catering, etc.) and to make sure to be informed when prices and packages are released and payment open.

Some conferences however enable to pre-register and pay later. This is only for smaller events (workshops or certain seminars) and pre-registering does not bind you. Final payment of the conference seat will be the confirmation.

10.4 - How do I pay for the conference?

There are different, conference-specific payment methods:

- online by credit card, PayPal or Moneybookers
- transfer into a dedicated account

For details please check the relevant conference website.

10.5 - What is the conference cancellation policy?

Event attendees who cancel their participation no later than 30 days before the planned event date may receive a refund of their registration fees, minus a 20% administrative fee. No refunds will be granted for cancellations beyond that point. In addition, members who are eligible for a refund may transfer the amount of the refund to membership.

Refunds must be requested by support request.